Frequently Asked Questions About Private Chauffeur Transportation

You can request transportation online or contact VIP ExecuCAR directly by phone or email.

Phone: 561-208-3831

Email: vipexecucar@aol.com

Reservations can be requested at any time of day. VIP ExecuCAR strongly recommends booking at least 24 hours in advance.

Yes. Changes can be requested online, by email or by calling the reservations office.

Short-notice changes are accommodated when possible. If the requested change cannot be accommodated because of availability, the original reservation may need to remain in place.

The quoted rate is not considered guaranteed until payment has been received and VIP ExecuCAR sends an email confirmation showing the reservation status as CONFIRMED.

An automatic payment receipt by itself is not the same as a reservation confirmation.

VIP ExecuCAR operates transportation service 24/7. Advance reservations are recommended.

A credit card is required to make a reservation. Reservations canceled within 3 days of the scheduled pickup time are subject to the full quoted charge, including the base rate, driver gratuity and accumulated expenses.

Reservations involving motor coaches, limousines, SUVs, vans or mini-buses canceled within 7 days of the scheduled pickup are subject to the full quoted charge.

The source policy provides exceptions for extreme weather conditions that result in flight cancellations or make the roads impossible to travel.

The stated policy requires a non-refundable 50% deposit for reservations.

Proms, nights out, concerts, weddings and special events may require the non-refundable deposit at the time of booking.

The stated policy provides exceptions for extreme weather conditions that make travel impossible.

For airport pickups, the stated no-show period is 30 minutes after the scheduled pickup time for domestic flights and 40 minutes for international flights when there has been no contact with VIP ExecuCAR.

A full charge may apply, including the base rate, driver gratuity and accumulated expenses.

For non-airport pickups, failure to appear at the scheduled pickup location may also result in a full charge.

If you cannot locate your vehicle, do not leave the pickup area. Call 561-208-3831 for assistance.

A waiting fee may apply if you are more than 30 minutes late for an airport pickup or more than 10 minutes late for a pickup at another location.

If you are more than 60 minutes late, VIP ExecuCAR reserves the right to cancel the pickup without refund. Customers are encouraged to contact the company as soon as possible if they are delayed.

Hourly itineraries include unlimited unplanned extra stops within the booked time period while the chauffeur remains on call.

For one-way and round-trip itineraries, stops specified during the reservation process are considered planned stops and are not automatically included in the quoted rate.

Unplanned stops may be declined or may result in an additional fee.

The stated general fee is $30 per 30-minute period or portion thereof for sedans/SUVs and $45 for other vehicles. Such fees are not considered gratuity.

The stated payment policy accepts cash, MasterCard, Visa, American Express, Discover and PayPal.

Credit card transactions may be processed through PayPal or by phone.

Yes. The eCheck must clear at least 3 days before the scheduled pickup date.

VIP ExecuCAR's stated policy distinguishes between an automatic payment receipt and the actual reservation confirmation.

Your reservation is considered confirmed when you have paid and receive an email showing the reservation status as CONFIRMED.

The stated fleet includes Lincoln Town Cars, Lincoln Stretch Limousines, SUVs, vans, motor coaches and other vehicles.

Vehicle availability depends on the date, service requirements and reservation.

Passenger capacity generally follows the capacity specified for the selected vehicle.

Large amounts of luggage can reduce the practical passenger capacity of a vehicle.

The stated policy does not add a separate per-person transportation charge.

The normal airport procedure is for the passenger to contact VIP ExecuCAR when ready for curbside pickup.

A meet-and-greet service with a driver holding a sign at baggage claim may be available as an additional service during online checkout.

Provide the airline, flight number and scheduled arrival or departure time.

Flight information is required for arriving flights and recommended for departing flights.

Do not leave the pickup area. Call VIP ExecuCAR at 561-208-3831.

The reservations office can assist with locating the reserved vehicle and chauffeur.

The stated itinerary types include:

• One-way airport transportation
• Round-trip airport transportation
• One-way non-airport transportation
• Round-trip non-airport transportation
• Hourly transportation service

If a driver must wait for you at the destination and return you shortly afterward, the service may be quoted as hourly transportation rather than a standard round-trip itinerary.

Transportation can be requested between specific street addresses or designated areas.

The stated service coverage includes Miami, Boca Raton, Fort Lauderdale and West Palm Beach, with additional South Florida transportation available depending on the reservation and service requirements.

Yes. VIP ExecuCAR provides private transportation arrangements for South Florida airport travel, including airport pickup and drop-off service.

Contact the reservations team with your airport, flight information, pickup location and destination.

Hourly service is available depending on the vehicle, date, itinerary and availability.

Contact VIP ExecuCAR for a quote based on your transportation requirements.

Yes. A courtesy reminder call can be requested for the pickup time, several hours before pickup or the day before the reservation.

The reminder can be scheduled during the reservation confirmation process.

The existing VIP ExecuCAR policy states that the company makes every effort to arrive at the pickup location at least 15 minutes early and describes this as an On-Time Guarantee.

Alcohol consumption or possession is not permitted in the vehicle when any passenger is under 21.

Illegal drugs may not be consumed or possessed by passengers.

Violation of these terms may result in immediate termination of service without refund.

Passengers are responsible for their baggage and personal belongings.

If you believe you left an item in a vehicle, contact VIP ExecuCAR. If the item is found, the company will arrange its return according to the applicable circumstances.

The stated policy says a quoted rate is not guaranteed until payment is received and VIP ExecuCAR sends an email confirmation showing the reservation status as CONFIRMED.

This policy distinguishes the confirmation email from an automatic payment receipt.

The existing policy states that, unless required by law, VIP ExecuCAR LLC and other parties involved in the booking are not liable beyond refunding the amount originally paid to the service provider.

Contact VIP ExecuCAR directly before your reservation if you need clarification about a service, vehicle, itinerary, payment or transportation policy.

Phone: 561-208-3831

Email: vipexecucar@aol.com